8年以上
本科
2025-06-17 03:42:54
130人關注
職位描述
該職位還未進行加V認證，請仔細了解后再進行投遞！
YOUR TASKS AND RESPONSIBILITIES
02
Ensure that ITIL processes are followed by all stakeholders including Vendors, Third Parties, Suppliers, Customer representatives, incl. escalations up to management level in case of deviation
Ensure compliance with quality management, IT security, license management, contracts, financials, ICS, and other IT-related processes in the country, incl. corrections in case of deviations
Ensure quality reports are produced, distributed, and utilized and ensure cross service improvement opportunities
Escalates, analyzes, and resolves service performance issues
Facilitate and participate in process audits
02Register and implement process improvements based on audit findings
Review Customer Satisfaction Survey information and take appropriate action
Capture the details of the decision to invoke Major Incidents and the actions taken thereafter
02Ensure that all post recovery activities following a Major Incident are performed, and all related incident records are fully populated with the required level and quality of data
02
WHO YOU ARE
02
University degree in business administration and/or informatics or similar education
Knowledge and experience in process management for global environments
Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations
02
Ensure that ITIL processes are followed by all stakeholders including Vendors, Third Parties, Suppliers, Customer representatives, incl. escalations up to management level in case of deviation
Ensure compliance with quality management, IT security, license management, contracts, financials, ICS, and other IT-related processes in the country, incl. corrections in case of deviations
Ensure quality reports are produced, distributed, and utilized and ensure cross service improvement opportunities
Escalates, analyzes, and resolves service performance issues
Facilitate and participate in process audits
02Register and implement process improvements based on audit findings
Review Customer Satisfaction Survey information and take appropriate action
Capture the details of the decision to invoke Major Incidents and the actions taken thereafter
02Ensure that all post recovery activities following a Major Incident are performed, and all related incident records are fully populated with the required level and quality of data
02
WHO YOU ARE
02
University degree in business administration and/or informatics or similar education
Knowledge and experience in process management for global environments
Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations
注：聯系我時，請說是在安徽人才網上看到的。
工作地點
地址：北京朝陽區北京僑福芳草地購物中心
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
Yiqi..HR
拜耳(中國)有限公司
-
石油·石化·化工
-
1000人以上
-
外商獨資·外企辦事處
-
浦東新區花園石橋路33號花旗集團大廈19樓
