北京
應屆畢業(yè)生
學歷不限
最近更新
1024人關注HERE’S WHAT YOU’LL BE DOING:
Manage Customer Care department to ensure team us processing orders and handling customers appropriately and in a timely manner to ensure each customer interaction delivers a Wow! moment.
Monitor and report daily/monthly performance and analyze data to forecast needs and call/email volume.
Complete leadership reporting requirements (KPI Leadership Dashboards), including Customer Satisfaction Survey.
Take ownership of customer’s issues and follow problems through to resolution.
Monitors programs and procedures to ensure on time delivery and customer satisfaction and supports when special needs arise.
Ensure the E-Commerce Store meets/exceeds customer expectations for ease of shopping and user friendliness.
Coaches team to achieve high performance through performance management, goal setting, and training while analyzing data trends to ensure proper staffing.
HERE’S WHAT YOU’LL BRING TO THE ROLE:
Bachelor’s degree preferably in Hospitality or Business Management disciplines preferred.
At least 5-7 years in related work experience within a customer service role and 3 years of management experience required.
Prior experience managing cross multiple customer service operations including processes, systems, sales, training and quality, including experience with ERP and CRM.
Proven experience in a high volume, high states customer service functional including consumer and business/institutional components.
Effective communications skills at all levels, both written, verbal and the demonstrated ability to work with colleagues and cross-functional teams in a collaborative fashion.
注：聯(lián)系我時，請說是在安徽人才網(wǎng)上看到的。
求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業(yè)證等），均涉嫌違法，請求職者務必提高警惕。
