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1. Completes broad scope of technical tasks including Instructing customers on-site installation/ commissioning, fault analysis, maintenance, drive systems technical evaluation etc.
能夠完成多種技術(shù)工作，包括指導(dǎo)客戶設(shè)備安裝/調(diào)試、故障分析、維修以及對客戶現(xiàn)場傳動(dòng)系統(tǒng)構(gòu)建的分析、評估等
2. Technical supports customer remotely and onsite, responsible for technical clarification according to customer requirements from service order, and make good cooperation with customers, service admin team and service provider.
為客戶提供遠(yuǎn)程或現(xiàn)場技術(shù)支持，針對客戶的升級改造需求或備件需求與客戶進(jìn)行技術(shù)澄清，與客戶、服務(wù)管理團(tuán)隊(duì)和現(xiàn)場服務(wù)提供方保持良好合作
3. Responsible for technical issue of in-house repair, participant in on-site investigation for special customer service case ，perform field service if necessary.
負(fù)責(zé)室內(nèi)維修技術(shù)相關(guān)話題、針對設(shè)備異常損壞事件，參與現(xiàn)場調(diào)查，必要時(shí)提供現(xiàn)場服務(wù)。
4. Check and review the service report from service provider and make warranty judgement if necessary.
檢查和審查服務(wù)提供商提供的服務(wù)報(bào)告，必要時(shí)作出保修判斷。
5. Timely feedback on product quality issues, support to improve product/service quality and performance in cooperation with other departments， 及時(shí)反映客戶現(xiàn)場產(chǎn)品質(zhì)量問題，并支持產(chǎn)品和服務(wù)質(zhì)量的改進(jìn)。

崗位要求：

1. Be familiar with industry drives, e.g., topology, application, commissioning etc.
熟悉工業(yè)變頻器，例如： 硬件拓?fù)洌F(xiàn)場應(yīng)用、調(diào)試等
2. 2 years’ experience of Electrical Drives product design or system design or commissioning or maintenance is preferred.
2年傳動(dòng)產(chǎn)品或傳動(dòng)系統(tǒng)的設(shè)計(jì)或應(yīng)用或維修經(jīng)驗(yàn)
3. Knowing CS service scope and process well
了解客戶服務(wù)范圍和流程
4. Excellent skill of communication/ 卓越的溝通能力
5. Problem solving skill and emergent and risk management mindset.
解決問題的能力、具有突發(fā)事件和風(fēng)險(xiǎn)管理意識(shí)。
6. Language: Fluent in English (Read, Write, Listen, Speak).
語言：流利的英語(聽說讀寫)能力
7. Teamwork player
注重團(tuán)隊(duì)合作