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CSS Team Leader Responsibilities: 1. Manage the IT service support team at the customer site. 2. Lead the team to complete the installation, management, and maintenance of operating systems, application software, email clients, printing systems, networks, office equipment, etc. within the enterprise according to service requests. 3. Lead the team to install, debug, configure and maintain desktop equipment (desktops, laptops, printers). 4. Lead the team to install, debug and maintain office peripheral equipment (such as mobile phones, tablets, phones, printers, video conferencing support, etc.). 5. Follow-up and processing of various IT projects. 6. Coordinate team resources to complete team-related Key Performance Indicators. 7. After completing the above work, provide corresponding summary reports. 8. Perform other related duties as assigned according to business needs. 9. Exercise independent judgment, organize and prioritize work processes according to department guidelines and standards and meet established time frames. Requirements: 1. Computer related major, more than 3 years of IT support related work experience and team management experience. 2. Familiar with ITIL processes. 3. Familiar with Windows operating system and Office, and proficient in various operations. 4. Detection, debugging and problem solving of Windows platform, application, and basic network service errors. 5. Master the use and troubleshooting of enterprise anti-virus, iPhone, iPad operation and use, printing, OA and other software. 6. Understand various mainstream computers, servers, workstations, and other equipment. 7. Strong communication skills, able to communicate with foreigners in English. 8. Ability to communicate effectively orally and in writing and establish and maintain collaborative relationships with those contacted in the performance of assigned responsibilities, including company management and external business partners. 9. Good logical analysis ability and learning ability, good at analysing and summarizing problems. 職位描述： CSS Team Leader 崗位職責： 1. 駐客戶現(xiàn)場進行IT服務支持團隊管理； 2. 帶領團隊根據(jù)服務請求完成企業(yè)內(nèi)部關于操作系統(tǒng)、應用軟件、郵件客戶端、打印系統(tǒng)、網(wǎng)絡、辦公設備等方面的安裝、管理、維護； 3. 帶領團隊進行桌面設備（臺式機、筆記本、打印機）的安裝、調(diào)試、配置及維護； 4. 帶領團隊進行辦公周邊設備（如手機，平板，電話，打印機，視頻會議支持等）的安裝、調(diào)試及維護； 5. 各個IT項目的跟進和處理； 6. 協(xié)調(diào)團隊資源完成團隊相關績效指標； 7. 在完成上述個作之后給出相應的總結(jié)報告； 8. 根據(jù)業(yè)務需要履行分配的其他相關職責； 9. 根據(jù)部門準則和標準進行獨立判斷、組織和確定工作流程的優(yōu)先順序，并滿足既定的時間框架。 任職要求： 1. 計算機相關專業(yè)，3年以上IT支持相關工作經(jīng)驗及團隊管理經(jīng)驗； 2. 熟悉ITIL流程； 3. 熟悉Windows操作系統(tǒng)和Office，并且熟練掌握各種操作； 4. Windows平臺、應用程序和基本網(wǎng)絡服務錯誤的偵查、除錯和問題解決； 5. 掌握企業(yè)防病毒、iPhone 手機、iPad操作和使用、打印、OA等軟件的使用和故障排除； 6. 了解各種主流計算機、服務器、工作站等設備； 7. 溝通能力強，英文可以和外國人溝通； 8. 能夠有效地口頭和書面溝通，并與在履行指定職責（包括公司管理層和外部業(yè)務伙伴）過程中聯(lián)系的人員建立和保持合作關系； 9. 良好的邏輯分析能力和學習能力，善于分析和總結(jié)問題。