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職位描述獨(dú)立完成Atlas Copco工具的安裝、校準(zhǔn)、維修、維護(hù)、故障排除; Atlas Copco軟件安裝、調(diào)試和基本故障排除; 擰緊服務(wù)執(zhí)行;通過電話為客戶提供技術(shù)支持為銷售提供技術(shù)支持為客戶提供Atlas Copco產(chǎn)品的操作培訓(xùn)提供巡線活動(dòng)和報(bào)告跟進(jìn)客戶未決問題直至解決負(fù)責(zé)阿特拉斯·科普柯產(chǎn)品質(zhì)量信息收集，質(zhì)保需求和報(bào)告跟進(jìn)并反饋客戶投訴與客戶保持良好的溝通當(dāng)存在商業(yè)和技術(shù)風(fēng)險(xiǎn)時(shí)，發(fā)出危險(xiǎn)信號(hào)收集和分析KPI數(shù)據(jù)并定期報(bào)告按時(shí)并正確地向操作系統(tǒng)報(bào)告工作內(nèi)容和時(shí)間提供技術(shù)問題解決和根本原因分析報(bào)告如果有需求需要對固定資產(chǎn)，安全PPE和消防設(shè)備管理嚴(yán)格遵守安全，健康，環(huán)境，質(zhì)量方針經(jīng)理提出的其他要求職位需求大專以上學(xué)歷，機(jī)械或電氣工程專業(yè) ;2年以上工業(yè)產(chǎn)品售后服務(wù)經(jīng)驗(yàn);機(jī)械、電子和電氣知識(shí)具備plc和IT知識(shí)優(yōu)先具備基本軟件知識(shí)者優(yōu)先較強(qiáng)的診斷、維修和故障排除能力熟練使用辦公軟件和電腦良好的溝通技巧良好的英語讀寫能力精通當(dāng)?shù)胤窖哉邇?yōu)先顧客為核心的以結(jié)果為導(dǎo)向的學(xué)習(xí)能力強(qiáng)自我激勵(lì)和獨(dú)立團(tuán)隊(duì)合作愿意出差你能從我們這里得到什么？全球公司工作經(jīng)驗(yàn)工業(yè)技術(shù)知識(shí)學(xué)習(xí)多技能和能力的培養(yǎng)，不僅僅是產(chǎn)品知識(shí)，還包括軟技能，如辦公技能、溝通技能、報(bào)告、數(shù)據(jù)分析、演示、英語練習(xí)等公司通過課堂培訓(xùn)、學(xué)習(xí)環(huán)節(jié)、實(shí)踐培訓(xùn)等方式進(jìn)行系統(tǒng)培訓(xùn)在總裝廠的工作經(jīng)驗(yàn)，如果你想學(xué)習(xí)的話，可以擴(kuò)展汽車裝配方面的知識(shí)工具管理中心工作經(jīng)驗(yàn)過程控制和ISO審核知識(shí)完善的薪酬福利The RoleDuties and responsibilities include, but are not limited to:Work independently on tool troubleshooting, problem solving, installation, calibration and maintenance in the field;Work independently on tool troubleshooting，maintenance and repairing in onsite/internal workshop;On time and correctly report working activities and time duration;On time and correctly report customer visit activities with customer signature;Keep good communication with customer;Follow up customer open issues until it closed;Maintain tool performance, collect KPI data and report it regularly;Response for Atlas Copco tool warranty claim;Response for Atlas Copco tool quality information collection and quality problem report;Raise red flags when there is business and technical risk;Owner self personnel development in the company;Fix assets, safety PPE and fire protection equipment management;Phone support customer on tool technical issues;Technical support for customers and sales in field;Provide technical problem solving and root cause analysis report;Hold or support project startup;Provide Atlas Copco tool operation training to customer;Walk the line and provide walk line report;Follow up and feedback customer complaints.What you can expect from us? Work experience in worldwide companyKnowledge learning for industrial technologyMulti skill and competence development not only for product knowledge, but also for soft skill, like office skill, communication skill, report, data analysis, presentation, English practice etcSystematic training from Company via Class training, Learning link, and practice training etcWork experience in final assembly plant and extended knowledge for motor vehicle assembly if you want to learnWork experience for tool management centerKnowledge for process control and ISO auditPerfect salary and welfareWhat we expect of you? Knowledge / Education requirements:At least 2 years experiences in aftermarket service of industry product (preferred Power Tool industry)With software service experience is a plusMechanical, electronic and electrical knowledgePLC, Fieldbus and Ethernet(IT) knowledge are requestAbove college degree in mechanical or electrical engineeringComputer science or information system or software related majors is a plusPersonally requirements:Strong skill of diagnosing, repairing and troubleshootingMS office and PC skill is a must,Good English both in read and writtenSelf motivation and Independence;Must be a team player, quick learner with strong sense of responsibility;Personal accountabilityGoal achievementGood communication,presentation and interpersonal skillCustomer oriented and Result orientedSelf motivation and Independence 職能類別：電氣工程師/技術(shù)員